DunkNation Shipping Policy

Last updated: May 19, 2026

At DunkNation, we work to deliver your orders safely and as quickly as possible. Please review our shipping policy before placing an order.

1. Order Processing

• Orders are processed after payment confirmation.

• Processing times may vary depending on product availability and order volume.

• Customers will be notified once their order has been shipped.

2. Shipping Time

• Estimated delivery times may vary depending on the destination country and shipping company.

• International shipments may take longer due to customs procedures, holidays, weather conditions, or transportation delays.

• Delivery estimates are not guaranteed.

3. Shipping Delays

DunkNation is not responsible for delays caused by:

• Shipping carriers

• Customs clearance

• Weather conditions

• Political situations or war

• Public holidays

• Incorrect customer information

• Other events outside DunkNation’s control

4. Tracking Orders

• Tracking information will be provided when available.

• Customers are responsible for monitoring their shipment status after receiving tracking details.

5. Incorrect Address Information

• Customers must provide accurate shipping details.

• DunkNation is not responsible for lost or delayed packages caused by incorrect addresses or phone numbers.

• Additional shipping fees may apply for returned or redirected packages.

6. Lost or Damaged Packages

• If a package is lost or arrives damaged, customers must contact DunkNation within 48 hours of delivery.

• Claims will be reviewed together with the shipping provider.

• Resolution times may vary depending on the shipping company investigation.

7. Customs & Import Fees

• International customers are responsible for any customs duties, taxes, or import fees required by their country.

• DunkNation has no control over these charges.

8. Refused Deliveries

• If a customer refuses delivery without an approved reason, shipping costs and return fees may be deducted from any eligible refund.

9. Delivery Acceptance Policy

• Customers are not permitted to ask delivery drivers to wait at the door while checking or trying products.

• Orders must first be received and accepted by the customer.

• If there is any issue with the order after receiving it, customers should contact DunkNation support directly.

• Any approved issue will be handled according to our refund and exchange policy.

10. Contact

For shipping questions or support, contact DunkNation through:

• Instagram / WhatsApp / Official support channels

• Please include your order number when contacting support.

By placing an order with DunkNation, you agree to this shipping policy.