Free Express Shipping on Orders 100$+

Money Back Guarantee

Cash on Delivery Available at Checkout

    Politique de remboursement

    DunkNation Refund Policy

    Last updated: 2026

    At DunkNation, we aim to provide high-quality products and a smooth shopping experience. Please read our refund and return policy carefully before placing an order.

    1. Order Confirmation

    • Once an order is confirmed, customers are responsible for reviewing all details including size, color, model, shipping address, and contact information.

    • Orders cannot always be modified after processing begins.

    2. Returns & Exchanges

    We accept exchanges or returns only under the following conditions:

    • The product received is incorrect.

    • The product received has a manufacturing defect.

    • The item is damaged during delivery.

    To request a return or exchange:

    • Contact DunkNation within 48 hours of receiving the order.

    • Provide clear photos and order details.

    • The item must be unused, unworn, and returned in its original packaging.

    3. Non-Refundable Situations

    Refunds or exchanges will not be accepted for:

    • Incorrect size selected by the customer.

    • Change of mind after ordering.

    • Minor packaging damage caused during shipping.

    • Products showing signs of use or wear.

    • Delays caused by shipping companies, customs, weather, war, or other circumstances outside DunkNation’s control.

    4. Refund Process

    • Approved refunds will be processed using the original payment method whenever possible.

    • Refund processing times may vary depending on the payment provider or bank.

    • Shipping fees are non-refundable.

    5. Shipping Responsibility

    • Customers are responsible for providing the correct delivery information.

    • DunkNation is not responsible for failed deliveries caused by incorrect addresses or unavailable recipients.

    6. Limited Stock Products

    Some products are limited edition or imported specially for customers. These items may not be eligible for refunds or exchanges unless there is a verified issue with the product.

    7. Contact Us

    For refund or exchange requests, please contact DunkNation through:

    • Instagram / WhatsApp / Official support channels

    • Include your order number and issue details for faster support.

    By placing an order with DunkNation, you agree to this refund policy.

    Â